Dispatch

The Flanders Tapestry Collection endeavors to dispatch all orders within 10 days.  Most of our tapestry kits however will be sent out within 48 hours depending on availability. 

All items are carefully packaged in sturdy cardboard envelopes.  Please note that these may not fit through your postbox and might need to be collected from your local postage depot.

All tapestry cushions are readily available.  It may happen that an item is out of stock before we are able to update the website, in which case we will send your order out at the earliest possible date.

Standard postage and packing charges apply.

If you have any specific delivery instructions or you need to receive the kit by a certain date, please contact us first on info@flanderstapestrycollection.com

 

Payment Policy

All charges are made in Pound Sterling and payments are made through PayPal. We do not store credit card details nor do we share customer details with any 3rd parties

 

Return Policy

The Flanders Tapestry Collection aims to satisfy all its customers.  However, if for any reason you need to return the item, contact us within 28 days of receipt of your order on info@flanderstapestrycollection.com

Returns will only be accepted if the items come back unopened and in re-salable condition and if the items were purchased from this site.  Products purchased from one of our stockists cannot be refunded but we suggest you get in contact with the original retailer.  Items purchased under special offers and promotions are non-refundable or returnable.  Refunds will only be processed once the item has arrived safely.  We cannot refund postage.

None of the above affects your statutory rights.   

Please note that the parcel has to be returned to our branch in France.

The Flanders Tapestry Collection

Chemin de la Carcarie

30700 Montaren et Saint Mediers

France

 

Privacy Policy

This privacy policy explains how the Flanders Tapestry Collection uses the information you issue us with.  We are committed that your privacy is protected at all times. We will need information from you to process and complete your orders.  The information required is as follows:

Name

Address and Postcode

Country

Email address

Telephone number

Please be assured that this information will only be used in connection with your order.  We may periodically send out promotional emails and newsletters in order to keep you informed of new products and services.  Under no circumstances will your contact details be disclosed to a third party.

This policy may change from time to time.  It is advisable to check the content of this page periodically.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest.  Once you leave our site, we cannot be held responsible for the content or security of external websites.

You may contact us at all times to change your personal details or to remove your details from our data base on the following email: info@flanderstapestrycollection.com

 

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